MASC Acquisition Management Division (AMD)

Please note: this is a reproduction of the MASC Customer Survey. It is NOT an actual survey.
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MASC AMD services include: Simplified acquisition; Contract award and administration; Cooperative agreements; and Purchase Card program.

For each statement, please rate BOTH your relative Agreement in Column 1, 1-4, AND the relative importance associated with it in column II, 1-3, by checking the appropriate oval, OR "Not Applicable" if you don't know.

If you do not use MASC AMD services, please Go to the Next Page.
I.
Agreement
(Check one)		   II.
Importance
(Check one)
Strongly Agree Agree Disagree Strongly Disagree Not Applicable Very Important Important Not Important
Timeliness
MASC AMD products/services are delivered when I need them.
MASC AMD consistently meets critical milestones.
MASC AMD does a good job to prevent problems that may lead to delays in delivering its products/services.
Quality, Knowledge
I am satisfied with the quality of products or services provided by the MASC AMD.
MASC AMD staff have adequate knowledge of the products or services being provided.
Vendors that are selected for award offer the best combination of quality and price.
Responsiveness, Cooperation, Communication
I am satisfied with the responsiveness of the MASC AMD.
The employees in MASC AMD have the communications skills necessary to effectively perform their duties.
MASC AMD keeps me informed of the current status of my procurements carried out through that office.
MASC AMD helps me to quickly and effectively solve acquisition related problems.
MASC AMD is flexible in trying to meet my needs.
In general, have services from MASC AMD improved, stayed the same, or worsened over the past year? (Select one.)