MASC Facilities and Logistics Division (FLD)

Please note: this is a reproduction of the MASC Customer Survey. It is NOT an actual survey
If you wish to send information to MASC, please use this link: Webmaster

MASC FLD services include: Engineering/design/construction; Real estate acquisition, management and disposal; Lease acquisition and administration; Buildings management; Space planning and layout; Environmental/Safety compliance support; Shipping/receiving; Personal property management; Storeroom; Transportation/vehicle management; Equipment rental; GPO printing; Photocopy service; and Graphic design and support.

For each statement, please rate BOTH your relative Agreement in Column 1, 1-4, AND the relative importance associated with it in column II, 1-3, by checking the appropriate oval, OR "Not Applicable" if you don't know.

If you do not use MASC FLD services, please Go to the Next Page.
I.
Agreement
(Check one)		 II.
Importance
(Check one)
Strongly Agree Agree Disagree Strongly Disagree Not Applicable Very Important Important Not Important
Timeliness
MASC FLD products/services are delivered when I need them.
MASC FLD consistently meets critical milestones.
MASC FLD does a good job to prevent problems that may lead to delays in delivering its products/services.
Quality, Knowledge
I am satisfied with the quality of products or services provided by the MASC FLD.
MASC FLD staff have adequate knowledge of the products or services being provided.
MASC FLD products and services represent good value-for-money.
Responsiveness, Cooperation, Communication
I am satisfied with the responsiveness of the MASC FLD.
The employees in MASC FLD have the communications skills necessary to effectively perform their duties.
MASC FLD keeps me informed of the current status of my activities carried out through that office.
MASC FLD helps me to quickly and effectively solve facilities/logistics related problems.
MASC FLD is flexible in trying to meet my needs.

In general, have services from MASC FMD improved, stayed the same, or worsened over the past year? (Select one.)