MASC Financial Management Division (FMD)

Please note: this is a reproduction of the MASC Customer Survey. It is NOT an actual survey
If you wish to send information to MASC, please use this link: Webmaster

MASC FMD services include: Travel and transportation service; Permanent change of station transfer; Billing and collection; Vendor payments; and Purchase Card processing.

For each statement, please rate BOTH your relative Agreement in Column 1, 1-4, AND the relative importance associated with it in column II, 1-3, by checking the appropriate oval, OR "Not Applicable" if you don't know.

If you do not use MASC FMD services, please Go to the Next Page.
I.
Agreement
(Check one)		 II.
Importance
(Check one)
Strongly Agree Agree Disagree Strongly Disagree Not Applicable Very Important Important Not Important
Timeliness
MASC FMD products/services are delivered when I need them.
MASC FMD consistently meets critical milestones.
MASC FMD does a good job to prevent problems that may lead to delays in delivering its products/services.
Quality, Knowledge
I am satisfied with the quality of products or services provided by the MASC FMD.
MASC FMD staff have adequate knowledge of the products or services being provided.
Responsiveness, Cooperation, Communication
I am satisfied with the responsiveness of the MASC FMD.
The employees in MASC FMD have the communications skills necessary to effectively perform their duties.
MASC FMD keeps me informed of the current status of my financial management services activities carried out through that office.
MASC FMD helps me to quickly and effectively solve financial management related problems.
MASC FMD is flexible in trying to meet my needs.



In general, have services from MASC FMD improved, stayed the same, or worsened over the past year? (Select one.)