U.S. DEPARTMENT OF COMMERCE
NATIONAL OCEANIC AND ATMOSPHERIC ADMINISTRATION
MOUNTAIN ADMINISTRATIVE SUPPORT CENTER (MASC)
Please note: this is a reproduction of the MASC Customer Survey. It is NOT an actual survey.
If you wish to send information to MASC, please use this link: Webmaster
Thank you for taking the time to complete this MASC Customer Survey. The purpose of this
survey is to collect information on how you feel about various MASC services provided to
you. The results of the survey will be used, along with other performance measures, in
assessing the performance of our offices and ultimately improve service delivery.
(NOTE: You will remain anonymous since you are not asked to identify yourself, and survey
results are automatically tabulated for summary reporting.)
Instructions for Completing this On-Line Survey Form:
Please complete this on-line survey following the instructions and sample below. On the survey,
for each statement, please rate:
a) your relative agreement or disagreement (Column I) AND
b) the relative importance (Column II) associated with it.
It is important to answer BOTH THE AGREEMENT AND THE IMPORTANCE PORTIONS of each question.
Respond by clicking on the "Not Applicable" category ONLY if you do not have enough
information to respond to a particular statement, don't know, or are undecided. Please
consider only your personal, direct experience with the respective MASC office in the past year.