For each statement, please rate BOTH your relative Agreement in Column 1, 1-4, AND the relative importance associated with it in column II, 1-3, by checking the appropriate oval, OR "Not Applicable" if
you don't know.
If you do not use MASC HRD services, please Go to the Next Page. |
I.
Agreement
(Check one) |
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II.
Importance
(Check one) |
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| Timeliness |
| MASC HRD products/services are delivered when I need them. |
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| MASC HRD consistently meets critical milestones. |
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| MASC HRD does a good job to prevent problems that may lead to delays in delivering its products/services. |
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| Quality, Knowledge |
| I am satisfied with the quality of products or services provided by the MASC HRD. |
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| MASC HRD staff have adequate knowledge of the products or services being provided. |
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| The advice I receive from MASC HRD helps me effectively manage may HR program. |
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| Responsiveness, Cooperation, Communication |
| I am satisfied with the responsiveness of the MASC HRD. |
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| The employees in MASC HRD have the communications skills necessary to effectively perform their duties. |
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| MASC HRD keeps me informed of the current status of my HR activities carried out through that office. |
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| MASC HRD helps me to quickly and effectively solve HR related problems. |
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| MASC HRD is flexible in trying to meet my needs. |
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