MASC Library - Information Resources Division (IRD)

Please note: this is a reproduction of the MASC Customer Survey. It is NOT an actual survey.
If you wish to send information to MASC, please use this link: Webmaster

MASC IRD services include: Main circulation desk; Reference; Interlibrary loans; Literature searching; and Branch library).

For each statement, please rate BOTH your relative Agreement in Column 1, 1-4, AND the relative importance associated with it in column II, 1-3, by checking the appropriate oval, OR "Not Applicable" if you don't know.

If you do not use MASC IRD services, please Return to the Home Page .
I.
Agreement
(Check one)		   II.
Importance
(Check one)
Strongly Agree Agree Disagree Strongly Disagree Not Applicable Very Important Important Not Important
Timeliness
MASC IRD products/services are delivered when I need them.
MASC IRD consistently meets critical milestones.
MASC IRD does a good job to prevent problems that may lead to delays in delivering its products/services.
Quality, Knowledge
I am satisfied with the quality of products or services provided by the MASC IRD.
MASC IRD staff have adequate knowledge of the products or services being provided.
MASC IRD products and services represent good value-for-money.
Responsiveness, Cooperation, Communication
I am satisfied with the responsiveness of the MASC IRD.
The employees in MASC IRD have the communications skills necessary to effectively perform their duties.
MASC IRD keeps me informed of the current status of my library services requests carried out through that office.
MASC IRD helps me to quickly and effectively solve library related problems.
MASC IRD is flexible in trying to meet my needs.

In general, have services from MASC FMD improved, stayed the same, or worsened over the past year? (Select one.)